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| About Us Gentlemen Prefer Brogues are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Gentlemen Prefer Brogues Best-For Ltd 6 Polestar Way WESTON-SUPER-MARE BS24 7BT United Kingdom Phone: 01934 519865 Fax: Email: Please us the 'Contact Us' link as this guarantees your message will be received. VAT Reg No: 826 3222 47 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You can place your order using the online facility at our website or by calling our sales hotline number on 0800 019 6965. We are happy to talk to customers about the technical aspects and sizing of our products. Payment can be made using major credit and debit cards. If you wish to pay by cheque or postal order they should be made payable to: Best-For Ltd and sent to our offices at 6 Polestar Way, Weston-Super-Mare, BS24 7BT. Goods paid for by cheque will be dispatched 7 days after receipt of your cheque. Arrangements can be made for us to accept cash payments - please call us for further details. On receipt of your order, we will contact you to confirm availability and delivery details - usually by e-mail. |
| Shipping And Handling A single delivery charge of £4.99 will be added to your order. Your order will most likely be shipped by Royal Mail or FedEx. Customers will be notified of the carrier when we send your 'Order Shipped' emai. Single pairs are more likely to be shipped via the Royal Mail. By using Royal Mail's first class post we hope to deliver items with your Royal Mail delivery. However, on occasion the Royal Mail will deliver small packages separately. We cannot be held responsible for any delays that occur in transit. FedEx deliveries are overnight and should arrive by the end of the next business day - packages will need to be signed for so please ensure that there is someone at the delivery address to sign for the package. Customers taking advantage of our 'Buy-2' offer are most likely to receive their parcel via FedEx. Tracking information will be provided. We only delivery to mainland UK and NI addresses. |
| Back Orders Every effort is made to ensure items on the website are available for immediate delivery. Occasionally, some items may be temporarily out of stock and if so, we will contact you immediately. Sizes available for immediate delivery are in the drop-down menu for each product. |
| Tax Charges All prices include VAT. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Our card processing partners are CreditCall and Bank of Scotland Merchant Services. Should you purchase your shoes via our website, our order system will 'pre-authorise' your card. You will only be charged when your order is shipped. Our system does not allow us full visibiilty of card data - so we are unable to re-charge your card without additional information that we can only get from you. Your Card Transaction Tthe address provided for the invoice address should match the card statement address. If this is not the case your order will be delayed. We use a fraud screening service to evaluate our online transactions where card data is checked to the card holders statement address. Failure to provide the correct invoice address will delay your order and you will be asked to provide the correct information so that we may properly progress your order. We will email you and ask you to contact us. If you do not contact us your order will be left pending until we are able to contact you. We may need to process a second order with the correct card data - you will only be charged once the transaciton has passed our fraud checks. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01934 519865 (International +44 01934 519865) or fax us on or write to us at Best-For Ltd 6 Polestar Way WESTON-SUPER-MARE BS24 7BT United Kingdom |
| Privacy Policy Gentlemen Prefer Brogues do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes At Best-For Ltd., none of the information you supply to us will be used by third parties (other than your delivery address details). We may use your e-mail address from time to time to inform you of any future special offers, new products or special promotions. Credit and debit card payments are processed using secure websites with the highest level of encryption. We use the Universal Payment Gateway (UPG) through our partners at Secure Hosting. Secure Hosting provide our Payment Gateway and Bank of Scotland provide our merchant services. This means your details are secure and will not be disclosed to third parties. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If the shoe doesn't fit, please return it to us within 5 days using registered post and we'll send you the size of your choice once the returned shoe has arrived. The customer is responsible for the postage costs on returned items. If a refund or exchange is required, items should be returned to us in the original condition and packaging by Royal Mail Recorded delivery within 14 days of purchase. Exceptions can be made where a product has been purchased for a third party - please telephone us for further details. Refunds will be issued within 5 days of us receiving the returned goods. We will refund the cost of your order in full. We reserve the right to refuse a refund or exchange if the returned goods are deemed to be damaged, used or tampered with in any way. This doesn't affect your statutory rights. Use the return label on your invoice to address the parcel to:- Returns Dept, Best-For Ltd, 6 Polestar Way, Weston-Super-Mare, BS24 7BT. |
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