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SIZE GUIDE
SIZES

Our sizes are comparable with a pair of Clarks shoes. 

With the exception of the Hampton and Brooklyn brogues, if you currently wear one of the traditional English handmade shoe brands such as Barker, Loakes or Grenson, please order half a size larger for the eqivalent size. If you take size 9½ Barker or Samuel Windsor - order a size 10 from us.

If you're buying our 'big and bold' Hampton or Brooklyn brouges they are a generous fit so we suggest a half size smaller than our other ranges - or the same size a Barker, Loake or Samuel Windsor.

If you need advice please call us on 0800 019 6965 or 01934 235040.


WIDTH FITTING

Our shoes are available in one width fitting - which is very generous. Most customers that take up to a G fitting will have no problems wearing our shoes.
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01934 235030

Do you ship orders overseas?

No. Unfortunately, we only ship orders to UK addresses.

How do I know you have received my order?

You will receive email confirmation of your order. This email will be sent promptly after you placed your order. If you do not receive the confirmation, you may have entered an invalid email address - please phone us on 0800 019 6965 in this instance. Once you receive the email confirmation, please check your order details are correct.

How do I pay?

We accept Visa, Mastercard and UK debit cards. We also accept Paypal.

Your security is paramount to us. We have chosen SagePay and First Data Merchant Services as our card processing partners.

What are the delivery times and charges?

Delivery should take one to five working days depending on the service selected. Our standard delivery charge is £3.50. Working days are Monday to Friday . We don't deliver on Saturdays although our carriers might.

The carriers we use depend on the items purchased and the post code of the delivery address.

What is your exchange policy?

We will exchange goods free of charge (we will not recharge delivery) and we will send a pre-paid return label to cover the cost of the return items. We use CollectPlus for this service and ask that you drop off the returning item at their local collection point (usually a local convenience store). The store will scan the barcode and give you a receipt. To use our free exchange service please give us a call.

Please call us on 01934 235030 for more details.

What is your returns policy?

We have a 30-day no quibble returns policy. Customer should return the shoes to us in the original packaging and in resalable condition and we will refund the cost of the products bought. Customers are responsible for the cost of returning goods to us. If you are returning goods for refund please call us for a Returns Authorisation Number - failure to do this might delay your refund.

We will exchange goods free of charge (we will not recharge delivery) and we will send a pre-paid return label to cover the cost of the return items. We use CollectPlus for this service and ask that you drop off the returning item at their local collection point (usually a local convenience store). The store will scan the barcode and give you a receipt. To use our free exchange service please give us a call.

Returning Goods To Us

We recommend you use Collect Plus to return items to us. They offer a cost effective service and will pick up from your home or you can drop the package off at one of their collection points. Please right-click on the CollectPlus link below and open in a new tab or page - which should take you to their site with our address already populated for you. CollectPlus


Do we offer half sizes and larger sizes?

Yes! Some of our ranges are available in half sizes from 6 to 12. Available sizes will appear in the drop-down menus.

What leather is usesd to produce your shoes?

Our leather shoes are made from premium Cow hide or calf leather.

Where are your shoes and shoe trees manufactured?

Our shoes are manufactured in India as are many famous brands of Goodyear welted shoes. India has a strong tradition and highly skilled workforce and is able to provide quality products offering excellent value for money.

Our shoe trees are made in China.


Care of Your Shoes?

All leather goodyear welted shoes are hard wearing however, moisture from wet weather and from the feet can reduce the life of the shoes. It is recommended that shoes are not worn on consecutive days but allowed to rest for at least 24 hours between wears, preferably with cedar shoe trees inserted to absorb the moisture and freshen the shoes. We offer competitively priced cedar shoe tree ideal for this.

Shoes should be polished weekly. Any mud should be removed with a damp cloth. If they get wet they should be allowed to dry naturally at room temperature and not placed near radiators or other source of dry heat. When wet it may take up to 3-5 days for shoes to dry properly and they should not be worn during this time.