Our sizes are comparable with a pair of Clarks shoes.
With the exception of the Hampton and Brooklyn brogues, if you currently wear one of the traditional English handmade shoe brands such as Barker, Loakes or Grenson, please order half a size larger for the eqivalent size. If you take size 9½ Barker or Samuel Windsor - order a size 10 from us.
If you're buying our 'big and bold' Hampton or Brooklyn brouges they are a generous fit so we suggest a half size smaller than our other ranges - or the same size a Barker, Loake or Samuel Windsor.
If you need advice please call us on 0800 019 6965 or 01934 235040.
Our shoes are available in one width fitting - which is very generous. Most customers that take up to a G fitting will have no problems wearing our shoes.
We have a 30-day no quibble returns policy. Customer should return the shoes to us in the original packaging and in resalable condition and we will refund the cost of the products bought. Customers are responsible for the cost of returning goods to us for refund. Please call us for a Returns Authorisation Number - failure to do this might delay your refund.
We will exchange goods free of charge (we will not recharge delivery) and we will send a pre-paid return label to cover the cost of the return items. We use Royal Mail or CollectPlus for this service and ask that you drop off the returning item at the local Post Office or CollecttPlus collection point (usually a local convenience store). The CollectPlus store will scan the barcode and give you a receipt. To use our free exchange service please give us a call.
Returning Goods To Us for Refund
The customer is responsible for the cost of returning items to us for refund.
We recommend you use Collect Plus to return items to us for refund - you will need to pay CollectPlus. They offer a cost effective service and you can drop the package off at one of their collection points. Please right-click on the CollectPlus link below and open in a new tab or page - which should take you to their site with our address already populated for you. CollectPlus. Depending on the parcel weight and service selected the likely cost of returning your item by CollectPlus will be in the region of £5.00 - £7.50.
Hermes (www.myhermes.co.uk) also offer a cost effective service for parcels - they're able to collect a parcel from your location.